REDD is a Brisbane managed technology partner based in Milton, supporting organisations across South East Queensland and nationally. A 24x7 help desk, proactive maintenance and security run by the same accountable team, either as your whole IT function or alongside the people you already have.
Two models
REDD becomes your IT department: service desk, infrastructure, identity, security and the strategy behind them. One partner, one number, one accountability.
See fully managed →Your internal team keeps the work that needs to know your business. REDD carries out of hours coverage, specialist depth and the load that burns small teams out.
See co-managed →A 24x7 Security Operations Centre and Essential Eight alignment come with the service rather than as an upsell after an incident.
See cyber security →Why Brisbane businesses call us
Almost nobody switches IT providers because of a single outage. It is the accumulation: tickets that sit, a project that never lands, and no clear answer when the board asks whether the business is secure.
REDD was built around the opposite. The help desk answers around the clock, the maintenance is proactive rather than reactive, and the technology strategy is a conversation with the business rather than a quote for hardware.
A 24x7 Brisbane help desk, because a Sunday night outage is still a Monday morning problem.
Patching, monitoring and identity hygiene done to a schedule, which is what keeps the ticket count falling.
Essential Eight aligned and ISO 27001 certified, with a live SOC behind it.
Independent digital advisory, technology agnostic, priced and planned before anything is committed.
Switching
Week 1
We document what you actually have, which is frequently not what the last provider documented. No commitment, and you keep the findings.
Weeks 2 to 3
Licences, access, backups and the handover sequenced so nothing depends on goodwill from the outgoing provider.
Go live
Your people meet the service desk, monitoring goes on, and the first round of remediation starts on the risks found during discovery.
Ongoing
Quarterly reviews on what is coming, what it costs, and what should be retired. The part most providers skip.
Across South East Queensland
Our office is in Milton, a few minutes from the Brisbane CBD. Our clients are across Queensland, Australia and New Zealand.
On the ground where most of our clients are, from Milton and Toowong through to the inner south and the airport corridor.
Supported remotely as standard, with people on site when the work genuinely needs hands.
Multi-site organisations run the same stack and the same service desk regardless of which office is calling.
Common questions
Providers generally price per user per month, and the range across the Brisbane market is wide because the inclusions are. As a rough guide, ask what is actually covered: 24x7 coverage, security monitoring, backup and project work are the four things most commonly excluded from a low headline rate. We will scope a real figure against your environment.
Fully managed means REDD is your IT department. Co-managed means you keep internal staff and we supplement them, typically with out of hours coverage, security specialisation and the escalation depth a small team cannot hold on its own.
Yes. REDD is based in Milton in Brisbane and supports organisations across Australia and New Zealand, including multi-site businesses running one standard across several states.
Discovery and planning usually take two to three weeks, with the transition itself run to a sequence rather than a single cutover day. The pace is generally set by licence and access handovers from the outgoing provider.
Yes, and it is not a separate conversation. A 24x7 Security Operations Centre, Essential Eight alignment and awareness training are part of how the technology is run, not an add-on sold after an incident.
Thirty minutes on what you are running today, where the risk sits, and what a managed service would actually cover. No obligation, and the findings are yours.
Get in touch
Send the basics and a REDD engineer will come back to you within one business day. Prefer to talk? Call 1300 697 333.