We take ownership of our successes and our failures every time.
We want to know how we made you feel, so we can always be better.
REDD is constantly growing and to ensure that we evolve in lock-step with our customer’s needs, we take feedback extremely seriously. While we love receiving positive vibes from our customers, we also eagerly embrace the negative – each representing a unique opportunity to learn and improve.
Negative experiences are virtually always the result of innocent mistakes or communication issues, both of which we address constructively with our team empowering them to learn and grow in their roles.
And there are those times when negative feedback alerts us to an underlying issue with our processes or policies, which we are also constantly reviewing and improving.
In short: Your feedback enables us to serve you better.