VOIP, Teams Calling, Teams Rooms, mobile and inbound 1300 and 1800 numbers, designed and tailored to your business. From simple business calling to complex call centres with AI sentiment analysis on customer calls.
Teams first
Replace the legacy phone system with calling inside the platform your team already uses. We run it internally and deploy it for clients every month.
Move calling to Teams →High quality audio and video for the hybrid meetings your business now runs on, designed for the rooms you actually have. Demonstrations available.
Book a rooms demo →A national presence with call routing that matches how your team really works, from a single ring group to full call centre flows.
Set up inbound numbers →Legacy PBX vs Teams Calling
Most businesses are paying for both a phone system and Teams. This is what consolidating looks like.
| Traditional PBX | Teams Calling with REDD | |
|---|---|---|
| Where you take calls | At a desk phone | Anywhere you have Teams, on any device |
| Hybrid work | Diverts, or a mobile nobody answers | Same number, same experience, any location |
| Cost | Hardware, line rental, maintenance, plus Teams | One platform, one licence stack |
| Adding a person | Provision a handset, book a technician | Assign a licence, minutes later |
| Call reporting | Limited, often an add-on | Built in, with AI sentiment analysis available |
| When it breaks | A separate vendor and a separate ticket | The same help desk that runs everything else |
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Why REDD for UC
Phone systems are an attack surface most providers forget. REDD deploys unified communications inside the same secured, monitored environment as the rest of your technology, with one help desk for all of it.
How a phone migration runs
Porting is the part everyone fears. Sequenced properly, nobody outside the business notices it happened.
Week 1
How calls should route by time, team and skill, mapped to how you actually work rather than how the old system forced you to.
Week 2
Licences, devices and a pilot group live on the new platform while the old system still runs.
Week 3
Numbers moved in a scheduled window, with the old service live until the port completes.
Week 4
Call quality monitored, flows adjusted against real usage, and staff trained on the parts they will actually use.
Common questions
Yes. Numbers are ported across, including 1300 and 1800 services, and the cutover is scheduled so there is no period where calls are lost. Porting timeframes depend on the losing carrier, and we manage that process rather than handing you a form.
For most businesses, comfortably. REDD runs it internally, which is the honest test. Where it needs care is call quality on poor connections, emergency address configuration, and complex call centre flows, and those are exactly the parts we handle.
Most businesses save, because they are currently paying for a PBX, line rental and Teams licences to do overlapping jobs. The saving depends on your current contract and how many handsets you genuinely need, since a lot of desk phones go unused in hybrid teams.
A dedicated device in the room joins the meeting with proper cameras and microphones, so remote participants can actually hear the room rather than the nearest laptop. One-touch join means no cable hunting. REDD specifies per room, because a huddle space and a boardroom need very different equipment.
Yes, including AI sentiment analysis on customer calls for contact centre deployments. Recording carries privacy obligations in Australia, so we configure consent and retention properly as part of the deployment rather than leaving it to chance.
Get in touch
Send the basics and a REDD engineer will come back to you within one business day. Prefer to talk? Call 1300 697 333.