Unified Communications at REDD include VOIP calling, Teams Calling, Mobile plans, 4g and 5g and inbound 1300/1800 numbers.
The REDD team can design and tailor a solution to your business needs. We can assist with simple business calling via MS Teams, to complex call centre calling with value adds such as AI sentiment analysis on customer calls.
Many organisations have deployed Teams internally but aren't aware it is also a fully-functional telephony platform. We help clients better leverage their Microsoft investment.
AI and Analytics
Applying AI and Machine Learning to calls enables you to measure each voice interaction with clients, including sentiment analysis and keyword detection.
Through our close partnership with Yealink we can fit out small meeting spaces through to large board rooms and everything in-between, including wall panels and dashboards.
SIP Trunks and Hosted PBX
Proactive support across your entire IT environment, including 24/7 Helpdesk, hybrid cloud, Microsoft 365, Cyber Security and Connectivity